UHC Hub: Making digital health offerings easier to manage
UHC Hub® is designed to help employers simplify vendor selection, purchasing and integration, creating a more connected digital health experience.
More than half of companies are contracting for a mix of services and offerings from their health plan, vendors and aggregators, while only 19% of companies are sourcing everything from their health plan.1
The problem is that this may lead to more complicated procurement, contracting, billing and performance processes, which may create headaches and additional administrative work for HR leaders and benefits managers. Additionally, employees may find it difficult to navigate and engage between various platforms and vendors if their experiences are disjointed.
UHC Hub was launched to help address these challenges by offering employers a portfolio of vendors they can select and purchase from to complement their UnitedHealthcare offerings, through one contract and one connected platform.
The value that UHC Hub may deliver comes to life across 5 key areas:
1. Vendor selection
Through UHC Hub, employers get to select from a portfolio of 20+ vendors in lifestyle, specialized health and care resources across 12 categories that have been pre-selected based on quality and relevance. With nearly half of surveyed employers saying they use data “to a great extent” to evaluate the effectiveness of vendors,2 access to this information can make it easier for employers to make more confident vendor selections.
2. Purchasing process
Managing employee benefits often places a significant administrative burden on employers, requiring them to navigate the complexities of multiple disparate vendor contracts, each with its own unique terms, renewal cycles and compliance requirements. This fragmented approach may require extensive coordination with procurement teams, countless hours of administrative work and repeated legal reviews for every individual agreement — creating inefficiencies that drain resources and increase operational costs.
UnitedHealthcare understands these challenges, which is why UHC Hub works to consolidate these numerous contracts into a single, comprehensive agreement. This streamlined approach is designed to help eliminate the need to manage relationships with multiple vendors, reducing procurement complexity.
3. Experience and administration
Juggling multiple digital health vendors may create a tangled web of complexity for employers — each vendor brings its own onboarding process, billing system, support contact and administrative portal, forcing HR and benefits teams to become experts in managing countless disconnected platforms. This fragmented landscape may mean duplicated efforts, inconsistent employee experiences and the constant challenge of ensuring that each digital health offering integrates smoothly into the broader benefits ecosystem.
UHC Hub helps simplify the experience of selecting, purchasing and managing digital health offerings by providing a single, coordinated process. Employees can access the programs their employer has purchased through UHC Hub via their UnitedHealthcare® app and myuhc.com®, to help enable a more connected experience and a centralized entry point into their different offerings.
4. Improved integration and reporting
UHC Hub is designed to help improve integration across digital health offerings through coordinated communication between UnitedHealthcare and participating vendors, along with integrated reporting of referral activity. Rather than operating in silos, offerings within UHC Hub help support a more connected care journey for members to help make it easy to discover and access resources.
For employers, this may provide more visibility into how offerings are being used and how they contribute to overall well-being strategies. Since the launch of UHC Hub, referrals to integrated third-party benefit offerings have increased threefold, demonstrating how improved integration may strengthen engagement.3
5. Time savings
The cumulative effects of the above may result in another key advantage: time. In lessening the operational burden of a multi-vendor ecosystem, UHC Hub frees up significant HR bandwidth.
Giving back time to HR and benefits teams may allow leaders to shift from routine administration to driving strategic priorities like talent retention and benefits optimization, especially at a time when nearly half (47%) of employers are dedicating more resources to vendor monitoring in the year ahead.4
Rewriting the possibilities
UHC Hub is designed to help transform a fragmented digital health landscape into a centralized approach built around convenience, which may directly address the overwhelming challenges that employers, brokers and consultants face. By providing simplified selection, purchasing and overall experience, UHC Hub may enable employers to focus on delivering connected access to health support that can improve outcomes and lower costs.
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