We’re here for you with disaster relief resources

Your health, safety and well-being are important to all of us at UnitedHealthcare. We’re here for what matters — in the everyday moments — and in harder times, like these. If you’ve been affected by a disaster, we’re ready to help support your needs. 

Find care and get your medications

If you need help seeing a health care provider right now, you have options. You can use the UnitedHealthcare mobile app or our website to find a network provider or to schedule a Virtual Visit.1

Need early refills for your prescriptions? Just call customer care at the number on your member ID card and tell the representative that you’ve been affected by a disaster. 

Access your health information anywhere you go

Use your mobile device to download the UnitedHealthcare app for members. You’ll get instant access to your health plan details. Use the app to:

  • Access your member ID card
  • Get prescription information
  • Schedule a Virtual Visit with a health care provider1
  • Arrange a callback from a UnitedHealthcare customer service advocate2
  • Find network provider­s
  • Access your account information 

Get instant access to your health plan details with the UnitedHealthcare app for members. Use the app to:

  • Access your member ID card
  • Get prescription information
  • Schedule a Virtual Visit with a health care provider1
  • Arrange a callback from a UnitedHealthcare customer service advocate2
  • Find network provider­s
  • Access your account information 

Use your mobile device to download the app

Open the app

Need someone to talk to?

A free emotional support hotline is available during this time of need at 866-447-3573, Monday through Friday, 8 a.m. to 8 p.m. Central Time.

Emotional support resources and information are also available online at www.liveandworkwell.com. 

Information for those impacted by the California wildfires

For members who have insurance through their employer, live in Los Angeles and Ventura Counties, and were impacted by the wildfire, read on for details about using your plan benefits during this time.

We’re here to help you access the health care you need. If you need help with finding available doctors, refilling prescription drugs, or have other questions, call the number on your member ID card.

Out-of-network care options

  • If you have a health emergency, you can visit any doctor or hospital, even if they’re not in your plan’s network, and we’ll pay the claim. There’s no need to call or notify your insurance.
  • For non-emergency health care needs, if you are displaced or your provider is unable to see you in a timely manner, you can seek or access care from an out-of-network provider. Call the number on your member ID card if you need help finding care in your health plan’s network.

Prescription information

  • If you have prescription coverage, you may refill prescriptions early. This includes prescriptions that may have been lost, damaged or destroyed during the disaster. If necessary, prescribed medicines are available at an out-of-network pharmacy. 

Prior authorization

  • If you have a prior authorization for a procedure, it will remain active to allow you more time to get the care you need.

Durable medical equipment

  • We can help you replace medical equipment that was lost or damaged.