Meet Avery: One AI Companion elevating health care experiences

UnitedHealthcare's AI companion helps simplify health care navigation for members, advocates, brokers and employers with personalized support.

May 22, 2026

Navigating the health care ecosystem has become increasingly complex: for members seeking care, for advocates supporting them and for brokers and employers collaboratively managing benefits plans. To help simplify these moments and deliver more personalized support, UnitedHealthcare has introduced Avery, a new AI companion designed to elevate health care and health plan experiences.

Avery is designed to bring together real-time guidance, personalized insights and seamless digital support — helping to simplify interactions across the health care ecosystem, creating improved experiences for members, advocates, brokers and consultants and employers.

Bringing clarity and confidence to the member experience

For members, Avery is designed to build confidence and clarity throughout their health journey. By bringing key information like benefits, costs, care options and next steps into one conversational experience, Avery helps members spend less time searching and more time making informed decisions.

Key member benefits include:

Care coordination by connecting members to appropriate, cost-effective care options
Personalized navigation to help members make more informed care choices and simplify next steps options
Proactive support that offers timely guidance, whether members self-serve digitally or transition to live support

When members do need additional help, Avery can help transition them to a UnitedHealthcare Advocate — sharing context so members don’t have to repeat themselves.

Empowering Advocates with information and insights

Advocates play a critical role in resolving complex issues and supporting members at key moments. Avery is built to enhance Advocate experiences by providing clearer context, actionable insights and automation behind the scenes.

Key benefits to Advocates include:

Summaries of member interactions and issues to enable faster, more empathetic conversations
Data and touchpoints from multiple platforms in one view — from claims and benefits to care recommendations
Automated documentation and proactive insights that help prioritize complex, high value interactions

Avery supports more efficient resolution, stronger member connections and more time spent where human support matters most.

Streamlining workflows for brokers and employers

Avery is also designed to improve day-to-day experiences for brokers and employers, especially in moments that are traditionally manual, time-consuming or documentation heavy.

Current Avery capabilities supporting broker and employer interactions include:

Interactive product knowledge experiences that allow users to ask questions, compare plans and quickly access training materials and videos
Document upload for eligibility and enrollment forms, reducing manual data entry, enhancing immediate validation and accelerating submissions
Level-funded renewal plan recommendation options, combining market insights with available plan information to support smarter, faster shopping decisions
Enhanced search capabilities, making it easier to find the right information when it’s needed

A smarter way forward

Avery represents a step forward in how technology can simplify health care experiences — supporting members with clarity, empowering Advocates with insight and helping brokers and employers work more efficiently. Avery is also designed to evolve. Long-term, Avery will advance toward even more proactive, personalized assistance — helping anticipate needs, surface relevant insights and support better decision‑making across every health care journey.

Learn how UnitedHealthcare is delivering a better member experience

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Disclaimers

Avery is an AI companion that uses generative artificial intelligence to provide general information and educational assistance. Avery’s responses may be incomplete or inaccurate and should not be relied upon as error-free. Avery is provided for informational purposes only and does not constitute medical advice, professional advice, a benefit determination, a guarantee of coverage, a referral, or an authorization for health care services. Avery is not a substitute for the advice or judgment of your health care provider or other qualified professionals. Coverage and benefits are subject to the terms, conditions, limitations, and exclusions of your applicable health plan.

Advocate services should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through Advocate services is for informational purposes only and provided as part of your health plan. Wellness nurses, coaches and other representatives cannot diagnose problems or recommend treatment and are not a substitute for your doctor’s care. Your health information is kept confidential in accordance with the law. Advocate services are not an insurance program and may be discontinued at any time.

Employee benefits including group health plan benefits may be taxable benefits unless they fit into specific exception categories. Please consult with your tax specialist to determine taxability of these offerings.

Administrative services provided by United HealthCare Services, Inc. or their affiliates.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.

Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Service LLC in NY. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.