Understand your SafeTrip cancellation, modification and refund options

We know travel plans can change, and we’re here to help you understand how you can make modifications to an existing SafeTrip plan. Under specific circumstances, you may be able to cancel your plan and request a refund.

What to know about the free look period

When you purchase a SafeTrip plan, you can cancel and receive a refund during what's known as the “free look period.” The timing and rules are different for each plan type.

For International Travel Medical Plus and Travel Protection plans, your plan starts the day after you buy it.

You can get a full refund only if:

  • You cancel within 30 days of your plan’s start date, which is the day after you purchase; and
  • You cancel prior to the scheduled departure date for your trip; and
  • You haven't submitted any claims, including trip cancellation claims.

Example: If you purchased your plan less than 30 days ago, your departure date is in two weeks and you cancel the day before your departure date without having submitted a claim for trip cancellation, you're eligible for a refund.

If you experience cancellations or delays while on your trip, a refund is not available. However, you may be able to file a claim.

Important to note: You must not have started your trip or submitted any claims, including for trip cancellations. If these conditions are met, your plan will be cancelled and treated as if it was never active.

What to know about cancelling your travel medical-only plan

Refunds work differently with SafeTrip travel medical-only plans. You can cancel and receive a refund up until the day before your departure.

For International Travel Medical plans, your protection starts when you depart for your trip. If you decide to cancel, you can get a full refund as long as:

  • You cancel prior to your scheduled departure date for your trip.

Example: If your travel start date is August 1, you have up to July 31 to review and cancel for a full refund.

Important to note: You must not have started your trip or submitted any claims. If these conditions are met, your plan will be cancelled and treated as if it was never active.

Requesting a refund

Refunds are only available in the following scenarios:

  • Before your trip begins if you purchased an International Travel Medical plan
  • Within 30 days of purchasing an International Travel Medical Plus or Travel Protection plan if your trip has not begun and you have not submitted a claim. 

If you cancel your policy or program before your departure date or within the free look back period and haven’t made a claim, you can get your money back.

Before requesting a refund, please review your policy or program details. If you’re unsure whether you’re eligible for a refund or not, please contact our support team.

Refunds can only be requested by the person who purchased the plan. 

No changes to your SafeTrip plan after your trip starts

Once you have departed for your trip, you can’t make changes to your coverage travel dates. This means you won’t be able to shorten the dates of your SafeTrip plan after your originally scheduled departure.

Making changes before your trip starts

If you haven't yet departed for your trip, you may be able to adjust your protected travel dates, depending on your plan. For example, if you bought an International Travel Medical plan and decide to return home earlier than planned, you can shorten your protection before you depart on your trip.

The easiest way to make any changes to your plan is by contacting our support team. They will help you modify your SafeTrip plan over the phone and directly send you an updated plan details. All you need to do is confirm your updated travel dates and make sure that no claims have been filed prior to you making any changes.

Frequently asked questions

No, refunds are not available once you have departed on your trip or if you have made any claims prior to your departure including trip cancellation claims. For example, if you have departed on your trip on August 1 and you cancel on August 2, you won’t be eligible for a refund.

You can cancel your plan and get a full refund if you’re still within the 30-day review period and haven’t started your trip or filed a claim.

For your travel medical-only plan, you can cancel your plan until the day before your departure and get a full refund if you haven't started your trip or filed a claim.

No, once you have departed on your trip, you cannot extend or change your plan's travel dates. All changes must be made before your trip begins.

You can shorten your plan only until the day before your departure. Once your trip has begun, changes to plan travel dates are not allowed.

The SafeTrip support team is here to help you through the process. Feel free to reach out to us with questions.

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