Video series: open enrollment resources
Watch to learn more about choosing health insurance during open enrollment
Getting ready to choose your health plan for the year? If it's open enrollment time or if you're already thinking ahead for next year, these videos will help walk you through some of the top things to consider when choosing health insurance. Let's take a look.
Health plans basics
How a health plan works
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Welcome in, We've got lots of good info to share with you — so let's get started.
Screen text:
Welcome
Let's get started
Narrator:
Health plans are designed to help take good care of you. Knowing how they work can help you get the most out of your benefits. Let’s get into it.
Screen text:
How a health plan works
Screen visuals:
A lotus flower, apple, bandage, digital thermometer, smartwatch, blueberry, drug capsule and medical cross nestle into a neat pile.
Narrator:
Most common health plans have a premium, or plan costs, which is a routine payment typically taken out of your paycheck. This helps keep your plan active, so you can stay covered.
Screen visuals:
A calendar’s pages flip forward, and a check mark appears on the same day of each month. A hand sets an empty drinking glass next to the calendar.
Narrator:
At the start of your plan year, you pay 100% of your covered health services until you meet your deductible, which is the dollar amount set by your health plan before it starts to pay costs.
Screen text:
Your coinsurance may vary by plan or service. This example is for illustrative purposes only. Please refer to your official plan documents for coverage details.
Screen visuals:
A hand pours a pitcher of water into a drinking glass. When the glass if half full, a horizontal line appears, labeled “Deductible.” A second hand holding another pitcher of water appears and begins pouring into the same drinking glass.
Narrator:
Once you reach your deductible, co-insurance begins. That’s the percentage of costs your health plan shares with you. For example, you may pay 20% of a covered medical expense, and your plan will pay the remaining 80%.
Screen text:
Your coinsurance may vary by plan or service. This example is for illustrative purposes only. Please refer to your official plan documents for coverage details.
Screen visuals:
Two streams of water fill a drinking glass. The halfway mark of the glass is labeled “Coinsurance.” Water continues to pour into the glass.
Narrator:
Your plan offers you further protection with an out-of-pocket limit, which is the most you could pay for covered services in a plan year. Typically, coinsurance and deductibles count toward your out-of-pocket limit — but premiums don’t. Once you’ve met the out-of-pocket limit, your plan’s got you covered at 100% when you see network providers for eligible expenses the remainder of the year.
Screen visuals:
A drinking glass is filled nearly to the brim with water and ice cubes. At the top of the glass, a horizontal line appears, labeled “Out-of-pocket limit.” Two streams of water begin to pour into the glass. The water rises up to the horizonal line. The top half of the drinking glass is labeled “Coinsurance and deductibles.” The label at the top of the glass changes to “Health plan pays 100%.”
Narrator:
Now let’s take a closer look at your plan.
Screen text:
Your health plan
Narrator:
A network is a group of providers and facilities who’ve been con-tracted to deliver health care services, often at a discount. When you get care from network providers and facilities, you’ll save money.
Screen text:
Network coverage
Save money by getting care from network providers
Screen visuals:
A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. One by one, the circles turn into coins. A piggy bank appears, and the coins drop into it.
Narrator:
Keeping up on preventive care, such as routine wellness exams and certain recommended screenings and immunizations, can help support your overall health.
Screen visuals:
A young adult meets with a health care provider in the provider’s office. The provider holds a tablet as they review information together and talk.
Narrator:
So it’s good to know that preventive care is covered for zero dollars out-of-pocket by most plans when you see network providers.
Screen visuals:
An apple and a calendar slide into view on a shelf. A check mark appears on the calendar, and the words “$0 out-of-pocket” appear on screen.
Narrator:
Your plan may require prior authorization before you receive certain medical services, treatment plans, prescriptions or durable medical equipment. Generally, if you’re receiving services from network providers, your PCP or provider will obtain the prior authorization for you. But, if you go out-of-network, you may be responsible for obtaining it yourself.
Screen text:
Prior authorization may be required for:
- Certain medical services
- Treatment plans
- Prescriptions
- Durable medical equipment
Screen visuals:
A heart, clipboard, prescription medication bottle and wheelchair appear one at a time and then disappear. A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. The circles are replaced by 2 health care provider circles, which are connected by a dotted line. Three dollar signs appear next to one of the providers.
Check mark
Check mark
Check mark
Check mark
Narrator:
Without getting the prior authorization, you could be responsible for the full cost of the service. Once you're a member, you can check the UnitedHealthcare app or my u-h-c.com for details.
Screen visuals:
A young adult types on a laptop computer, pausing to look at a mobile phone.
Narrator:
Now that you know how health plans work, you can get more out of your benefits. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit my U-H-C.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details. B2C EI232689504.3 © 2026 United HealthCare Services, Inc. All Rights Reserved. 23-2211250
Value of UnitedHealthcare
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello. Looking for tips on how to choose a health plan that fits you best? Let’s dive in.
Screen text:
Hello
Let's dive in
Narrator:
As you consider your health plan options, here are a few great questions to ask.
Screen text:
How to choose a health plan
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Starting with: is your provider in the network?
Screen text:
Is your provider in the network?
Narrator:
Think about the providers you see regularly, like your primary care provider, also called a PCP. If you’d like to keep seeing them, it’s a good idea to make sure they’re in the plan’s network.
Screen visuals:
A primary care provider listens to a young child’s heart as she sits on her mother’s lap. Then, an adult participates in a virtual visit with a primary care provider on a laptop.
Narrator:
Just so you know, a network is a group of providers and facilities who've been contracted to deliver health care services to you, often at a discount. Staying in your plan’s network when getting care makes sense — because it may help you save money.
Screen text:
A network is:
A group of providers and facilities contracted to deliver health care services, often at a discount
Screen visuals:
A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. One by one, the circles turn into coins. A piggy bank appears, and the coins drop into it.
Narrator:
To check if your PCP or other provider is in the network
Screen text:
How do you check if a provider is in the network?
Narrator:
We first have to ask: Are you in the process of considering a new health plan? Or are you already a health plan member who's registered with a my-u-h-c dot com account? Depending on your answer, the way to find a PCP will be different.
Screen visuals:
As a hand holds a smartphone, a question mark appears on its screen. A second hand holding a smartphone appears. On its screen, a check mark appears.
Check mark
Check mark
Check mark
Narrator:
If you're considering a plan, and want to see if a PCP is in the network, you'll go to the my-u-h-c dot com home page. Select Find a Provider and then choose coverage type. Next, choose type of care. From there, you’ll see additional steps where you may need to set your location to find PCPs near you and select your plan. Then, you’ll choose "Primary Care", and select View All Primary care providers. Providers who are in the network will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
If you're already a member with a registered account—to find a PCP you'll need to go to my-u-h-c dot com and sign in to your account. Select find care. Then, primary care providers. Providers who are in the network will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
Second question: What are your health care needs? Think about the kind of health care you or your family might need in the upcoming year.
Screen text:
What are your health care needs?
Narrator:
Do you have ongoing health conditions? Or have regular visits to doctors? Are you expecting a big change — like a new baby or a planned surgery?
Screen text:
Consider your care needs
- Major health needs
- Frequent specialist visits
- Plans for future changes
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. Three stethoscopes appear on sporadic squares. A pacifier and an IV bag appear on other squares.
Check mark
Check mark
Check mark
Narrator:
Or maybe you only see the doctor occasionally for things like annual checkups or minor illnesses? These factors can significantly impact which health plan is right for you — and how you manage your health care costs.
Screen text:
Consider your care needs
- Occasional doctor visits
- Annual checkups
- Minor illnesses
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. An apple, heart, prescription pill bottle and stethoscope appear on sporadic squares.
Check mark
Check mark
Check mark
Narrator:
Once you’ve considered your health care needs, you’re ready for question 3: How do you like to manage health care costs?
Screen text:
How do you like to manage your costs?
Narrator:
Some people manage costs by choosing to keep their monthly premium payments low. Others choose to pay higher monthly premiums because it tends to lower other costs, like copays or deductibles.
Screen visuals:
A calendar appears under the words “Monthly premium,” and a wallet is under the words “Copays and deductibles.” Between them is a horizontal line. As the calendar sinks down, the wallet rises. Then, the calendar rises as the wallet sinks.
Narrator:
Either way, it's helpful to compare plan differences in deductibles, copays, coinsurance and out-of-pocket limit amounts. Being aware of the details can help you keep your costs in check — and know what to expect to pay.
Screen visuals:
Two pieces of paper appear. One is labeled “Plan 1” and the other is labeled “Plan 2.” A check mark is made under the “Plan 2” document.
Check mark
Check mark
Check mark
Check mark
Narrator:
Another question to ask is: What kind of benefits and tools are included with your plan?
Screen text:
Are there benefits and tools included with your plan?
Narrator:
It’s good to take into consideration all the different additional benefits — like wellness programs, plus the helpful digital tools — that come with your health plan at no added cost to you.
Screen visuals:
A woman holds a yoga mat under her arm while scrolling on her smartphone. Then, a man and woman sit side-by-side on a couch, looking at a laptop screen. The woman gently rubs her baby bump.
Narrator:
They're included to help support your health journey and help you get the most out of your benefits.
Screen visuals:
Smiling and arm-in-arm, an adult woman and an older woman stroll together along a neighborhood street.
Narrator:
Speaking of helpful resources, it’s a good time to tell you about Just Plain Clear Glossary — a site where you can look up thousands of health care terms. Go to justplainclear.com any time you need health care terms defined simply and clearly.
Screen text:
justplainclear.com
Screen visuals:
A step-by-step demonstration illustrates how to look up words on justplainclear.com.
Narrator:
Now that you know many of the questions to ask when choosing a health plan, you may be that much closer to finding one that best fits your needs. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit my U-H-C.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. B2C EI232689501.3 © 2026 United HealthCare Services, Inc. All Rights Reserved. 25-3969358
Choosing a plan
Tips to choosing a health plan
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello. Looking for tips on how to choose a health plan that fits you best? Let’s dive in.
Screen text:
Hello
Let's dive in
Narrator:
As you consider your health plan options, here are a few great questions to ask.
Screen text:
How to choose a health plan
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Starting with: is your provider in the network?
Screen text:
Is your provider in the network?
Narrator:
Think about the providers you see regularly, like your primary care provider, also called a PCP. If you’d like to keep seeing them, it’s a good idea to make sure they’re in the plan’s network.
Screen visuals:
A primary care provider listens to a young child’s heart as she sits on her mother’s lap. Then, an adult participates in a virtual visit with a primary care provider on a laptop.
Narrator:
Just so you know, a network is a group of providers and facilities who've been contracted to deliver health care services to you, often at a discount. Staying in your plan’s network when getting care makes sense — because it may help you save money.
Screen text:
A network is:
A group of providers and facilities contracted to deliver health care services, often at a discount
Screen visuals:
A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. One by one, the circles turn into coins. A piggy bank appears, and the coins drop into it.
Narrator:
To check if your PCP or other provider is in the network
Screen text:
How do you check if a provider is in the network?
Narrator:
We first have to ask: Are you in the process of considering a new health plan? Or are you already a health plan member who's registered with a my-u-h-c dot com account? Depending on your answer, the way to find a PCP will be different.
Screen visuals:
As a hand holds a smartphone, a question mark appears on its screen. A second hand holding a smartphone appears. On its screen, a check mark appears.
Check mark
Check mark
Check mark
Narrator:
If you're considering a plan, and want to see if a PCP is in the network, you'll go to the my-u-h-c dot com home page. Select Find a Provider and then choose coverage type. Next, choose type of care. From there, you’ll see additional steps where you may need to set your location to find PCPs near you and select your plan. Then, you’ll choose "Primary Care", and select View All Primary care providers. Providers who are in the network will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
If you're already a member with a registered account—to find a PCP you'll need to go to my-u-h-c dot com and sign in to your account. Select find care. Then, primary care providers. Providers who are in the network will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
Second question: What are your health care needs? Think about the kind of health care you or your family might need in the upcoming year.
Screen text:
What are your health care needs?
Narrator:
Do you have ongoing health conditions? Or have regular visits to doctors? Are you expecting a big change — like a new baby or a planned surgery?
Screen text:
Consider your care needs
- Major health needs
- Frequent specialist visits
- Plans for future changes
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. Three stethoscopes appear on sporadic squares. A pacifier and an IV bag appear on other squares.
Check mark
Check mark
Check mark
Narrator:
Or maybe you only see the doctor occasionally for things like annual checkups or minor illnesses? These factors can significantly impact which health plan is right for you — and how you manage your health care costs.
Screen text:
Consider your care needs
- Occasional doctor visits
- Annual checkups
- Minor illnesses
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. An apple, heart, prescription pill bottle and stethoscope appear on sporadic squares.
Check mark
Check mark
Check mark
Narrator:
Once you’ve considered your health care needs, you’re ready for question 3: How do you like to manage health care costs?
Screen text:
How do you like to manage your costs?
Narrator:
Some people manage costs by choosing to keep their monthly premium payments low. Others choose to pay higher monthly premiums because it tends to lower other costs, like copays or deductibles.
Screen visuals:
A calendar appears under the words “Monthly premium,” and a wallet is under the words “Copays and deductibles.” Between them is a horizontal line. As the calendar sinks down, the wallet rises. Then, the calendar rises as the wallet sinks.
Narrator:
Either way, it's helpful to compare plan differences in deductibles, copays, coinsurance and out-of-pocket limit amounts. Being aware of the details can help you keep your costs in check — and know what to expect to pay.
Screen visuals:
Two pieces of paper appear. One is labeled “Plan 1” and the other is labeled “Plan 2.” A check mark is made under the “Plan 2” document.
Check mark
Check mark
Check mark
Check mark
Narrator:
Another question to ask is: What kind of benefits and tools are included with your plan?
Screen text:
Are there benefits and tools included with your plan?
Narrator:
It’s good to take into consideration all the different additional benefits — like wellness programs, plus the helpful digital tools — that come with your health plan at no added cost to you.
Screen visuals:
A woman holds a yoga mat under her arm while scrolling on her smartphone. Then, a man and woman sit side-by-side on a couch, looking at a laptop screen. The woman gently rubs her baby bump.
Narrator:
They're included to help support your health journey and help you get the most out of your benefits.
Screen visuals:
Smiling and arm-in-arm, an adult woman and an older woman stroll together along a neighborhood street.
Narrator:
Speaking of helpful resources, it’s a good time to tell you about Just Plain Clear Glossary — a site where you can look up thousands of health care terms. Go to justplainclear.com any time you need health care terms defined simply and clearly.
Screen text:
justplainclear.com
Screen visuals:
A step-by-step demonstration illustrates how to look up words on justplainclear.com.
Narrator:
Now that you know many of the questions to ask when choosing a health plan, you may be that much closer to finding one that best fits your needs. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit my U-H-C.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. B2C EI232689501.3 © 2026 United HealthCare Services, Inc. All Rights Reserved. 25-3969358
Plan benefits
Understanding your pharmacy benefits
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Welcome in. We’ve got lots of good info to share with you — so let’s get started.
Screen text:
Welcome
Let's get started
Narrator:
When it comes to your health, medications can play an important role. So it’s good to be in the know about your pharmacy benefits: what they are, how they work and the ways they can help you save on costs.
Screen visuals:
Illustrations of an eye, apple, heart, lotus flower, bandage and medication pills nestle into a neat pile and then scatter. The capsule pill isolates and moves under a magnifying glass. The magnifying glass swipes away. The capsule pill multiplies, and the pills drop into a prescription medication bottle. The lid of the prescription bottle is secured, and the bottle flips into an outstretched hand.
Narrator:
It all begins with Optum Rx, which is the service that’s used for all things pharmacy. Whether you’re at home or on the go, Optum Rx is designed to help make it easier to manage your medications, and save on them too.
Screen visuals:
A paper map unfolds. A location pin is labeled “Rx” in the center of the map. The words “Optum Rx®” appear, and then a prescription medication bottle appears between the words “at home” and “on the go.” A weekly pill organizer appears. One of the compartment lids pops open, revealing 3 pills inside.
Narrator:
By using our digital tools, the UnitedHealthcare app and my U-H-C dot com, you can find and compare medication costs, locate a network pharmacy nearby, manage your home delivery orders and view lower-cost alternatives through the prescription drug list, or P-D-L.
Screen visuals:
A smartphone and desktop computer appear. They’re replaced by a search bar, where “My Rx” is typed. “Pharmacy 1,” “Pharmacy 2” and “Pharmacy 3” appear with a series of dollar signs next to each listing. A location pin labeled with a prescription pill bottle drops onto a street grid. Above the location pin, a search bar reads “Nearby pharmacy: 1 mile away.” A mailbox appears, and as its door opens, a prescription pill bottle slides out. The words “Prescription drug list (PDL)” appear on screen.
Narrator:
What’s great about the P-D-L is that it gives you a list of commonly prescribed medications and lets you know which ones are covered by your plan. The PDL also arranges medications by tiers, from typically lower-cost generic drugs on Tier 1 to higher-priced brand name ones on Tier 3. You can use the PDL to discuss lower-cost options with your health care provider.
Screen visuals:
On a piece of paper, 2 columns are labeled “Rx” and “$.” A prescription pill bottle slides into place next to the paper. The label of the prescription pill bottle unwraps and shows “Tier 3 $$$,” “Tier 2 $$” and “Tier 1 $.” The pill bottle highlights the words “Tier 2 $$,” then “Tier 1 $,” followed by “Tier 3 $$$.” As it moves back to “Tier 2 $$,” the label wraps back around the bottle, and “Rx” is added to the label.
Narrator:
To help you use the PDL more effectively, there are 3 tips to keep in mind. First: Check the PDL for coverage rules before you fill or refill prescriptions. Some medications may require certain actions first. The next tip is to check the PDL often for tier changes. The PDL is updated throughout the year, which means a medication’s tier or coverage may change. Finally: Check the PDL for a lower-cost option. If you use a medication that’s in a higher tier, ask your provider to check the PDL for a lower-tier option that would work for you that typically costs less.
Screen text:
Check the PDL for:
- Coverage rules
- Tier changes
- Lower-cost options
Screen visuals:
A piece of paper has 2 columns labeled “Rx” and “$.” A hand moves a magnifying glass around the paper. The paper and hand disappear, and a refresh circle icon appears. A cursor arrow hovers over and clicks it, making the refresh icon spin. The paper and the hand with the magnifying glass return.
Number 1 circle icon
Number 2 circle icon
Number 3 circle icon
Narrator:
When it’s time to fill your prescriptions, there’s a couple ways to save on costs. You can choose to pick up the prescription medication at a network pharmacy, which typically costs less than an out-of-network one. Or, you can choose home delivery and have your medication shipped right to you at no additional cost.
Screen text:
Not all prescriptions are eligible for home delivery. You are not required to use home delivery for your prescriptions. There are other pharmacies in your network.
Screen visuals:
Capsule pills drop into a prescription pill bottle. The words “Network pharmacy” appear alongside a map, and a location pin is labeled with a prescription pill bottle. Then, the words “Home delivery” appear next to a house, and a location pin drops in front of the house.
Narrator:
Now that you know more about Optum Rx, you can look forward to a pharmacy experience designed to be easier for you to use — and easier to help you save on prescription costs.
Screen visuals:
The words "Easier to use" and "Easier to save on prescription costs" appear on screen.
Narrator:
Once your plan is active, visit my U-H-C.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Optum Rx® is a pharmacy benefit manager and an affiliate of United HealthCare Insurance Company. B2C EI266249600.0 © 2025 United HealthCare Services, Inc. All Rights Reserved. 24-3554370 1/25
Digital tools
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello, and welcome to this video created just for you. We've got lots of good info to share with you -- so let's get started.
Screen text:
Hello
Let's get started
Narrator:
Your health plan comes with personalized digital tools to keep you connected.
Screen text:
Digital tools included with your health plan
Screen visuals:
A desktop computer and smartphone appear.
Narrator:
They’re designed to help make managing your plan so much easier, whether you’re at home or on the go — because with a life as full as yours, it’s good to have a plan that’s always with you.
Screen text:
Manage your plan from home or on the go
Screen visuals:
A woman pedals a bicycle, an airplane takes off behind carry-on luggage and a hand fans out event tickets.
Narrator:
The UnitedHealthcare app puts your health plan right at your fingertips, so you can connect to your plan details while you’re on the go.
Screen text:
The UnitedHealthcare® app
Your app for on-the-go access
Screen visuals:
As a finger swipes a smartphone screen, a check mark appears.
Narrator:
The app is designed to help you get the most out of your health plan, get quick access to find quality network providers, review plan documents and view and pay claims. In addition, view your health plan ID card, add health plan details to your smartphone’s digital wallet and so much more.
Screen text:
Download the app to access:
- Find network providers
- Review plan documents
- View and pay claims
- See your health plan ID card and add to your smartphone’s digital wallet
Screen visuals:
A finger taps a smartphone screen, revealing functions and features of the UnitedHealthcare app.
Check mark
Check mark
Check mark
Check mark
Narrator:
Now that you’re in the know, let’s walk through how you can get started with the United Healthcare app. First, download the United Healthcare app and tap Create Account.
Screen text:
Register on the UnitedHealthcare app
Screen visuals:
The first steps of creating an account on the UnitedHealthcare app are demonstrated on a smartphone, next to a QR code.
Narrator:
Fill out your personal information including your name, email and birthdate. Next, confirm your email. Then, enter your phone number and confirm. Next, enter your identification number, which is either your member ID or social security number. Then, set your password and agree to the terms and conditions. Once you're signed in, you can access any ID cards associated with your plan.
Screen visuals:
A step-by-step demonstration illustrates the process of creating an account on the UnitedHealthcare app.
Narrator:
While you’re in the app, it’s a good time to go paperless. ------------- Click on your name at the top ------------- and tap “Settings”. ------------- Under your settings menu, choose “Required Plan Communications” ------------- and check the box to add your email. ------------- Click the save button at the bottom. ------------- Now you’re set to connect with your plan. Online, anytime.
Screen visuals:
A step-by-step demonstration illustrates the process of opting in to paperless communications on the UnitedHealthcare app.
Narrator:
my U-H-C dot com is your personalized member website. Built to help you stay on top of your benefit details twenty four seven, it gives you access to your plan info all in one place.
Screen text:
Your personalized member website
Screen visuals:
A laptop computer sits next to a mug of tea and a plant.
Narrator:
my U-H-C dot com is here so you can review plan documents; search for quality network providers; check account balances and deductibles; see your health plan ID card; understand cost estimates and more.
Screen text:
myuhc.com is here to help you:
- Review plan documents
- Search network providers
- Check account balances
- See your health plan ID card
- Understand cost estimates
Screen visuals:
A series of illustrations appear on a laptop screen, representing functions and features of myuhc.com.
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Narrator:
Now that you’re in the know: let’s walk through how as a new member you can register your my U-H-C dot com account. First, go to my U-H-C dot com. Then, click "Register Now".
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Register at myuhc.com
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A demonstration illustrates the first steps of creating a myuhc.com account.
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Fill out your personal information including your name, email and birthdate. Next, confirm your email. Then, enter your phone number and confirm. Next, enter your identification number, which is either your member ID or social security number. Then, set your password and agree to the terms and conditions. Now your account is ready to go.
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A step-by-step demonstration illustrates the process of creating a myuhc.com account.
Narrator:
While you’re there, it’s a good time to go paperless. Click the “My Account” button and scroll down to “All Settings.” From your account settings page, click on “Communications.” Then, under “Required plan communications,” select “Go paperless for all categories.” Now you’re set to connect with your plan — online, anytime.
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A step-by-step demonstration illustrates the process of opting in to paperless communications on myuhc.com.
Narrator:
Now that you know more about the digital tools that are included in your United Healthcare health plan, you can be well on your way to a healthier you. Thanks for watching.
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Narrator:
Once your plan is active, visit my U-H-C.com to browse around and learn more — or sign up for the programs and services that catch your interest.
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Already a member?
Visit myuhc.com
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A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
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Disclaimers are included on screen here, as well as in the video transcript.
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Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. Where available, members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. Please refer to the Website or Mobile application terms of use under Benefits & Cost to access a cost estimate, and under Find Care to search for care. Level Funded and Neighborhood Health Partnership members can access average cost data online or on the mobile app. None of the average costs are intended to be a guarantee of your costs or benefits. Your actual costs may vary. Please refer to the Website or Mobile application terms of use under Benefits & Cost to access average cost data, and under Find Care to search for care. B2C EI232687103.3 © 2026 United HealthCare Services, Inc. All Rights Reserved. 22-1988050
Primacy care
The importance of a primary care provider
Video transcript
Value of a PCP Video – Descriptive Audio Transcript
Upbeat instrumental music plays throughout. Blue and white curved lines animate across the screen to form the UnitedHealthcare logo. The screen turns blue. A stylized map appears with a red location pin with a medical cross inside it.
Female Narrator: When it comes to your health journey, it feels good to know you've got support every step of the way.
More icons appear on the map: a stethoscope, a pill bottle, and a hospital "H." The screen turns dark blue. An icon of a doctor with a stethoscope appears next to white text.
On-screen text: Primary care doctor
Female Narrator: That's where your primary care doctor comes in.
The screen turns white with blue text.
On-screen text: What's a primary care doctor?
A dark blue medical file with a white cross and a patient's photo ID appears.
Female Narrator: Your doctor knows you best and understands your health history and health goals.
The medical file disappears. A stethoscope in the shape of a heart, a bandage in the shape of a heart, an X-ray of lungs with a heart, and a daily pill organizer appear.
Female Narrator: This is who you turn to first for everything from routine care to prescriptions and more.
An apple and a calendar appear. The text "Preventive care" appears above them. The text changes to list different types of preventive care.
On-screen text: Preventive
care
Well-child visits
Checkups
Screenings
Immunizations
Female Narrator: Your doctor also provides you with preventive care, such as well-child visits, annual checkups, mammogram screenings, and immunizations.
An animated smartphone appears, showing a doctor icon and a stethoscope on the screen.
On-screen text: Virtual visits for primary care
Female Narrator: And, since most doctors offer virtual visits for primary care, you can choose to see them in person or from home.
The screen turns blue. The doctor icon appears next to white text.
On-screen text: Choose a
primary
care doctor
Female Narrator: So, whether or not your plan requires you to have a primary care doctor, it's a good idea to choose one.
The text changes to "Choose a network doctor."
On-screen text: Choose a
network
doctor
Circles containing an orange pill, a hospital "H," and a teal pie chart connect to the doctor icon.
Female Narrator: And a tip? Be sure to choose one who's in your network. Because staying in-network can help you save money.
Two piggy banks appear on the screen. The left one is orange, and the right one is white. A gold coin drops into the white piggy bank.
On-screen text: Out-of-network
Network
Female Narrator: For example, when you see a network doctor for preventive care...
The screen turns dark blue. An animated apple with a heart shape inside appears.
On-screen text: $0
additional
cost
Female Narrator: ...the visit is covered by most health plans at no additional cost.
The stylized map from the beginning of the video reappears. The red location pin bounces on the map.
Female Narrator: Just remember, no matter where your health journey takes you..
An animated hand holds a smartphone displaying the map.
Female Narrator: ...your doctor is there to support and connect you with the care that helps meet your needs.
The screen turns white. Blue text animates onto the screen.
On-screen text: Support and
connect you
care
that
helps
meet
your
needs
Already a member?
Sign in at myuhc.com®
The screen clears. Blue and white curved lines animate across the screen to form the UnitedHealthcare logo.
On-screen text: United
Healthcare
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
© 2026 United HealthCare Services, Inc. All Rights Reserved. 26-6342091
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