On-the-go care: Virtual visits and SafeTrip travel insurance

When you’re far from home, the last thing you want derailing your plans is a sudden cough, stomach bug or allergic reaction. With a SafeTrip plan, you have access to virtual visits during your travels, making it easier than ever to get quick, reliable medical care. No waiting rooms, no language barriers and no scrambling to find a clinic in an unfamiliar place. Whether you’re on an international adventure or traveling for business, virtual visits can help you stay healthy and keep moving.

What are virtual visits?

Think of a virtual visit as a modern-day house call, where a provider is available by phone or video whenever you need them. You can schedule appointments 24/7 and speak with a knowledgeable provider who can diagnose and treat many common, nonemergency issues like the flu, sinus infections, sore throats, allergies, colds, rashes and more.

Because everything happens virtually, you get care without leaving your hotel, rental home or wherever your travels take you. That means no time is lost by navigating local health systems or sitting in waiting rooms and no additional exposure to other sick patients.

Why virtual visits are a game-changer for travelers

Traveling abroad brings excitement — but also uncertainty, especially when you’re not feeling well. Virtual visits help close that gap by providing:

Quality care, anywhere in the world. You’ll speak with experienced providers who understand common travel‑related health needs.

Language-friendly support. You can connect with a provider who speaks your language, making it easier to describe symptoms and follow care instructions.

Fast access across time zones. No matter where you are or what time it is, help is available around the clock.

Safe, convenient care. You avoid crowded waiting rooms and reduce the risk of spreading illness among your fellow travelers.

With the right care at the right moment, many nonemergency issues can be addressed quickly so you can get back to enjoying your trip.

How to access virtual visits with SafeTrip

Virtual visits are included with both SafeTrip International Travel Medical and International Travel Medical Plus plans. Getting set up is simple:

Download the Global Telecare app.
Create your account using your full SafeTrip policy ID exactly as it appears on your ID card.
Activate your account through the email link that follows.
Find a doctor and schedule a visit directly in the app.

Registration becomes available on your policy’s start date. Connectivity requirements depend on your device and may include international calling capability, camera access and other features.

Why it’s worth planning ahead

When choosing travel medical insurance, it’s important to consider what medical coverage looks like abroad, from how to get care to what happens if you get sick during your trip. With SafeTrip plans, virtual visits are built-in, giving you added confidence that expert help is just a tap away, wherever you roam.