How to use your plan
Whether you need to submit a claim, access important forms or manage your member ID card, these tools are designed to help you make the most of your benefits.
Learn about using your member ID card and how to view it on the UnitedHealthcare app.
Finding care
UnitedHealthcare offers a variety of resources to help you make informed decisions about your care.
Medicare Advantage member resources
If you’re a Medicare Advantage member, explore these member resources to get the most out of your plan benefits.
Frequently asked questions
While you’re waiting for your member ID card to arrive, there are a few things you can do before your coverage starts, including looking for network providers. You should receive an invite to register for your health plan account and download the UnitedHealthcare app.
Sign in to your health plan account to view your member ID card online.
Members may also download the UnitedHealthcare app to view and show their member ID card on their mobile device.
Looking for information about a lost or damaged ID card?
When you sign in to your member account, you’ll find ways to view your personalized information and manage the details of your plan. Here are a few things you can do when you set up your account and use your member site:
- Find network doctors and pharmacies
- Find and estimate costs
- View and pay claims
- Check your account balances
- Learn about covered benefits
Checking your benefits may help you avoid cost surprises, so it’s good to review what’s covered and what’s not before you make an appointment.
- Sign in to your member account to review what’s covered under your plan
- If you want a copy of your coverage documents mailed to you, call the phone number on your member ID card to request a copy
If your member ID card states "Referrals Required," you'll need an electronic referral from your primary care provider (PCP) before seeking services from another network provider. A referral is when a PCP authorizes a covered person to see a specialist for diagnosis or treatment of a medical condition. Most often, that means you have to contact your PCP before seeing a specialist.
Not all health plans require a referral, but if your plan does, ask your PCP or clinic for an electronic referral before you visit a specialist. Without this referral, you may pay more or your care may not be covered.
If you don’t know if you need a referral, sign in to your member account to review your benefits or call the number on your member ID card to learn more.
Contact us
If you're a member, you can use the UnitedHealthcare app or sign in to your member account to chat directly with customer service or find answers and complete tasks online.
If you're a member, you can use the UnitedHealthcare app or sign in to your member account to chat directly with customer service or find answers and complete tasks online.